Who we are

Reynolds Portfolio (Reynolds), together with its partners and affiliates, is a real estate agency and property consultancy for buying, selling, letting, renting and investing in property. Our website address is: https://www.reynolds.mw.

Our commitment to privacy

We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

If we change this Privacy Statement:

Reynolds might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page, and where appropriate, by notification on our homepage. You should check this page from time to time to review any changes we have made.

The personal information we collect:

When we collect personal information, we are open about how we will use it.

We collect information:

Your personal information we collect through our website – for example names, addresses, phone numbers or email details. 

Our legal basis for processing your information

We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain services.

How we use your information

We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

• We may use the contact information you supply to respond to your requests.
• Where you give us consent, we use personal information to provide you with marketing and advertising about Reynolds’ services, you can opt out of this at any time from our marketing department unsubscribe@reynolds.mw
• Personal information may be used to inform you of services that may be of interest to you from Reynolds.
• Personal information may be used to safeguard the security of our premises and those we maintain for third parties. 

Whom we share personal information with

We may share your personal information with:

• Reynolds employees who require it to perform their jobs.
• Organizations or legit individuals that support the services we provide to you.
• Anyone you give us permission to share it with.
• Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.

We will never sell your personal information and we take steps to keep your details safe and secure.

Stopping us contacting you

• If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by email to unsubscribe@reynolds.mw

Keeping your information safe

We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between Reynolds and any recipient organizations or legit individuals.

Your Rights

Where applicable you may have the following rights over your personal information:

Request a copy of the information we hold

You can access the personal information we hold about you. To do so please contact us by email at privacy@reynolds.mw. There is no charge for us providing this information to you.

Ask us to not use your information

If for any reason you do not want us to hold or use your information please contact us by email at privacy@reynolds.mw. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirements.

Have your information corrected

If you think the personal information we hold is wrong contact us at privacy@reynolds.mw and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.

How long we keep your information

We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information please contact us unsubscribe@reynolds.mw.

How to complain

If you need to make a complaint about our handling of your personal information, please contact us directly at privacy@reynolds.mw.

How else to contact us:

If you have any other questions about your personal information please contact us by email at privacy@reynolds.mw.

For all enquiries not relating to your Personal Information please contact us at reynolds@reynolds.mw.

Version 1.0– 21 September 2020