Our business approach

We have an unwavering commitment to operating at high standards. We believe that how we do our business is as important as what we do.

We believe in acting with courageous integrity​

We want to achieve good results in a way that treats our customers fairly, helps to strengthen our relationships and ensure a properly functioning service delivery system while abiding by the strict standard of our regulatory bodies.

Reynolds strategy

Business Strategy

We combine local insight and expertise with up to date knowledge of international property markets to provide globally relevant solutions.

Global relevance

We designed our services and policies to be globally relevant and represent the highest standards across our market while abiding by the strict standard of our regulatory bodies. This allows us to serve our clients efficiently, with relevant processes and solutions.

Building relationships

Reynolds Portfolio is committed to building a business for the long term, developing relationships that last. We want to be a well-managed organisation that people are proud to work for, has the trust of our clients and the neighbourhoods we serve.

Bespoke services

Every property is unique and requires a different approach. Our services and processes were carefully designed with that in mind – to flexibly provide you a service customized for your property.

Focused growth

Our growth strategy and policies have strong oversight and control tools to ensure business growth is focused. 

our values - reynolds portfolio

Our Core Values

Our values are central to achieving our goals.

Dependable

We stand firm for what is right; delivering on commitments, being resilient and trustworthy. Every team member takes personal accountability; being decisive, using judgment and common sense. We respect your confidence and privacy at all times.

Committed

No one individual, no one deal, no one client, is bigger than our commitment to our business and what we stand for. Our people is a team of integrity.

Connected

We believe in building connections with customers, neighbourhoods, regulators and each other; being aware of external issues and collaborating across boundaries.

Open Minded

We believe in communicating openly, honestly and transparently; welcoming challenges and learning from mistakes. We listen and treat people fairly; being inclusive and valuing different perspectives.

Reynolds risk management

Risk and Responsibility

Reynolds maintains a conservative and consistent approach to risk. This has helped us to protect customers, serve them responsibly and support the sustainable growth of our business to where we are today.

We have an unwavering commitment to operating at high standards. Any lapse in standards of integrity, compliance, customer service or operating efficiency represents a potential risk.

Our policies set out procedures for identifying, assessing and escalating reputational risks, tax evasion risks, money laundering and financial crime risks. They ensure risk matters are managed consistently and align with the firm’s strategic priorities. They also define the control and oversight standards to effectively manage risks and are supported by procedures across our property services.

Reynolds governance

Governance

Reynolds Portfolio is committed to high standards of corporate governance. We understand sustainability of excellent service delivery and customer satisfaction begins with good practices of governance.

We have a comprehensive range of policies and systems in place to ensure that the portfolio is well-managed, with effective oversight and control.

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